PLEASE NOTE - OCTOBER 2021 - WITH REGRET, WE ARE CURRENTLY NOT ABLE TO SEND ANY ORDERS TO IRELAND/EIRE as CUSTOMS have been refusing all our recent shipments. We hope this situation will improve very soon.
Postage to UK addresses is FREE. Shipping Worldwide is FREE, this is sent ROYAL MAIL Standard Air Mail (with some exceptions detailed in product descriptions). Please contact us if you would like a Tracked Service and we will provide the appropriate surcharge.
The checkout will accept payments by Paypal OR or bank card (securely handled directly by STRIPE, we do not ever see your card/payment details entered on the checkout). Both options will convert automatically to your currency.
Should you wish to return an item, please send an email to firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2-3 business days, longer from outside UK), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes the banks to process our refund request (5 to 10 business days).